Contact us within 15 days of the purchase to return an item. After 15 days have passed since you made the purchase, you will not be eligible to receive money back or perform an exchange. The items shall only be returned or exchanged in case of a manufacturing defect.
To be eligible for a return, the items purchased must be unused, packaged in the original packaging, and in the same condition as you received them. We require a receipt or proof of purchase to complete a return.
Once we receive the item you were returning and we inspect it, you receive a confirmation e-mail notifying that we received your returned item and informing you of whether your returned item passed the inspection (the requirements are stated above for the returned item) for refund. If the returned item is approved for the refund, the refund money within certain amount of days will either be automatically applied to your credit card or in the form of the original payment method.
(If applicable) – Late or missing refunds
If time had passed and you have not received your refund, please check in with your bank first as often times there is a standard processing time before a refund is posted in your account. Or contact your credit card company, it may take some time before your refund is officially posted. If you have tried all of the above and still did not receive your refund, please contact us at firstname.lastname@example.org